SHIPPING & ORDER TRACKING POLICY
Last updated: July 2026
Shipping Policy
Free shipping on every US order.
- Orders are processed within 1 business day.
- Most US orders arrive within 2–5 business days from US-based fulfillment. Occasionally an order may take up to 7 business days.
- You will receive a tracking number by email as soon as your order ships.
Fulfillment
We work with trusted US fulfillment partners to get your order to you quickly, so your order may arrive in a fulfillment partner's packaging.
If your order includes more than one item, items may ship separately and arrive in different packages, each with its own tracking number.
Tracking
Tracking details can take 24–72 hours to start updating after the label is created, depending on the carrier. If tracking shows no movement for an extended period, or your package appears lost, email us with your order number and we will resolve it with the carrier.
Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout. If you spot a mistake, email us immediately — we can usually correct it before the order enters processing.
Where we ship
We currently ship to United States addresses only.
Damaged or incorrect items
If your order arrives damaged, defective or incorrect, contact us with your order number and photos of the item and packaging. We will replace it or refund you in full, including any shipping costs. This is in addition to the 30-day money-back guarantee described in our Return & Refund Policy.
Questions about a delivery
Email contact@nexionstore.com with your order number. A person replies within 24 hours, Monday to Saturday.
Nexion Group LLC · 30 N Gould St Ste N, Sheridan, WY 82801, United States