FREQUENTLY ASKED QUESTIONS (FAQ)
What is Nexion Store?
Nexion Store is an online retail store operated by Nexion Group LLC (Wyoming, United States). We select a small number of physical products, test and research each one before we put our name on it, and ship them from US-based fulfillment partners.
Do you manufacture the products you sell?
No. We do not manufacture the products sold on this website unless explicitly stated. Products are sourced from third-party suppliers and shipped by our fulfillment partners.
How do I place an order?
Add the item to your cart and complete checkout. You will receive an order confirmation email right away.
What payment methods do you accept?
Major credit and debit cards, plus the other secure payment methods shown at checkout. All transactions are processed through encrypted third-party payment providers.
How much is shipping and how long does it take?
Shipping is free on every US order. Orders are processed within 1 business day and most arrive within 2–5 business days. Occasionally an order may take up to 7 business days. See our Shipping Policy for the full detail.
Where do you ship?
United States addresses only, for now.
Can I track my order?
Yes. You receive a tracking number by email as soon as your order ships. Tracking can take 24–72 hours to start updating after the label is created.
What is your return policy?
Every order is covered by a 30-day money-back guarantee, counted from the day your order is delivered. Normal signs of use are fine — you have to actually use a product to know whether it works for you. See our Return & Refund Policy for the full terms.
How do I start a return?
Email contact@nexionstore.com with your order number. We reply within 24 hours with your return address and simple instructions. Please write to us before shipping anything back.
Who pays return shipping?
For change-of-mind returns, return shipping is paid by the customer. If the item arrived damaged, defective or incorrect, we cover everything — and in most cases no return is needed at all.
When will I receive my refund?
Once your return is on its way back to us we issue a full refund of the product price to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank.
What should I do if my item arrives damaged or incorrect?
Email us with your order number and clear photos of the item and packaging. We will replace it or refund you in full, including any shipping costs.
Do you offer exchanges?
We do not process direct exchanges. Return the original item under the guarantee and place a new order.
Can prices or products change?
Yes. Prices, availability and specifications may change at any time without prior notice.
How do you handle personal data?
All personal information is collected and processed in accordance with our Privacy Policy. We do not sell personal information.
How can I contact you?
Email contact@nexionstore.com. A person replies within 24 hours, Monday to Saturday.