RETURN & REFUND POLICY

Last updated: January, 2026

At NEXION STORE, we value transparency and customer satisfaction. Please review our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns on eligible items under the following conditions:

• Return requests must be submitted within 14 days of delivery.
• Items must be unused, unworn, and in their original condition, including original packaging and tags (if applicable).
• Certain items may be non-returnable for hygiene or safety reasons, unless defective or damaged upon arrival.

To initiate a return, please contact us at support@nexionstore.com with your order number and reason for the return. Returns sent without prior authorization may not be accepted.

Non-Returnable Items

The following items are generally non-returnable unless otherwise stated or required by law:

• Gift cards
• Final sale or clearance items
• Personal care or hygiene products once opened
• Items damaged due to misuse or normal wear and tear

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:

• Your order number
• A clear description of the issue
• Photos of the item and packaging

We will review your request and provide an appropriate resolution.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to the original payment method.
• Processing times may vary depending on your payment provider.
• Original shipping costs are non-refundable unless required by law or the return is due to our error.
• Exchanges

We do not guarantee direct exchanges. If you wish to replace an item, please return the original item (if eligible) and place a new order.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• Shipping fees are non-refundable.

Order Cancellations

Orders are processed shortly after placement. If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellations once processing has begun.

Policy Updates

NEXION STORE reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on this page.

Contact Us

If you have any questions regarding this policy, please contact us at:
📧 support@nexionstore.com